Frequently Asked Questions
Do I have to purchase tickets in advance? Can I pay cash? Tickets must be purchased in advance. They can be purchased with Visa, AMEX, MasterCard or Discover, but cash is not accepted. Please call us at 480-274-3569 to book your reservation or order online: http://tasteit.lightningbasehosted.com/bookings.
If a tour is sold out, can I get on a waiting list? Yes, tours have a waiting list. If a date and time is sold out, please contact us: http://tasteit.lightningbasehosted.com/contact-us. Often times we are able to accommodate last minute booking requests even if the tour is full.
Are tours rescheduled if it rains? All tours are held rain or shine. In the event of inclement weather, we will provide umbrellas and maximize our time indoors. We encourage you to check the weather on the day of your tour and plan accordingly.
What happens if tours are cancelled? We require a minimum of five (5) guests to conduct a tour. If the minimum is not met, we will contact you at least 12 hours in advance and attempt to reschedule your tour or offer a refund.
What is the guest cancellation policy? All tour sales are final. Please let us know within 48 hours if you are unable to attend a tour and we will do our best to make alternative tour arrangements.
When is the best time to take the tour? Tours are offered seven (7) days a week at numerous times of day. If you are visiting from out of town, we recommend scheduling a tour at the beginning of your visit so you can revisit your favorite spots and use any tour provided discounts.
Should I bring anything on the tour? If you plan to sample alcohol, you should have your driver's license. If you plan to eat/drink extra, please bring a form of payment. Comfortable shoes are also recommended.
Where should I park for my tour? Specific parking details are included in the confirmation email sent when you purchase ticket(s), including location, pricing and hours. In many cases, free parking is available.
Are tours accessible via public transportation? All Phoenix tours meet near a light rail stop. Scottsdale tours are located along major bus routes. The Phoenix area also offers Lyft and Uber in addition to taxis.
Does the tour end at the same place we meet? We do our best to run tours in a loop. Once you book, you will receive instructions on where to park and meet for your tour. Your tour guide will ensure that the tour ends near where it began.
How much walking is involved? Is it a fast-paced tour? Tours generally include 1.5 to 2 miles of walking spread over 3 hours. Guests should expect to be standing or walking for a majority of the time when you aren't eating. We walk at a moderate pace and there will be five (5), 20 minute seated food stops along the way, in addition to stops to look at attractions.
Can I take pictures on the tour? Yes. Cameras and filming are allowed (and strongly encouraged) during the tour, and your guide will be happy to take group shots. If you post photos to social media sites, please throw in a #TasteItAZ tag.
Can I shop during the tour? Several of our tours walk by souvenir shops, but we ask that you wait to shop until after the tour so as not to hold up the group.
What are the tour age limits? We respectfully ask for no children under the age of 13 due to the fixed menu and alcohol pairings. We do not have a maximum age limit provided the guest is OK with the walking requirement.
Is the tour wheelchair and baby stroller accessible? Please contact us for wheelchair accessibility. We do not allow children under the age of 13 so no baby strollers are allowed on the tour.
How much food is served on the food tour? Food tours serve healthy enough portions that for most guests, a meal afterwards is not necessary. We recommend eating a light breakfast or lunch before the tour, but come ready to eat.
What types of foods are served on the tour? Each tour page provides a list of scheduled restaurants so you can choose the tour best for your palate. Our tours currently feature English, Mexican, pizza, Thai and a number of other food options. Scheduled restaurants are subject to change.
Are any beverages served on the tour? All tours have alcohol pairings at three (3) stops included in the price. Water will be served to those not partaking in the alcohol samples. You can also purchase additional food/beverages of your choice at each stop; just make sure you pay your bill before leaving.
What if I have dietary restrictions or allergies? This is a one of a kind tasting experience with set menu selections; therefore, we are unable to adjust the tour for special dietary requirements and/or allergies. Please notify your guide at the start of a tour of any allergies/restrictions.
Are there vegetarian options on the tour? We do our best to accommodate vegetarians, but our tours are not suitable for vegans. Since tours provide a set menu, we cannot guarantee alternative food choices. Please notify your guide at the start of a tour if you are vegetarian.
Are bathrooms available during the tour? Yes, bathrooms are available at all restaurants visited. Your guide will point them out when you arrive.
Are tours offered in languages other than English? No, we only offer tours in English at this time.
Do we only walk around and sample food? Absolutely not! Taste It Tours combines architectural commentary, historical facts, local culture and culinary insight into the tours.
Do your tours have anything to offer a native Phoenician? A majority of Taste It Tours guests live in the Valley of the Sun. Locals participate to learn about the interesting neighborhoods in their backyard. They'll also experience the best local restaurants in Downtown Phoenix and Old Town Scottsdale.
Does the tour leader accept gratuities? Much like a server in a restaurant, our tour guides make their living from gratuities. Therefore, gratuities are greatly appreciated. If you feel your tour guide provided you with a great experience, then please tip accordingly. The standard gratuity in the service industry is 15%-20%.
Can I book a private group tour? Yes, private tours are available for all tours offered, and required if you are booking a group larger than eight (8). Please visit the Private Group Tours page to learn more: http://tasteit.lightningbasehosted.com/private-groups.
Are gift vouchers available? Yes, gift vouchers are available for all tours offered. Please visit http://tasteit.lightningbasehosted.com/buy-gift-vouchers to learn more.